Alpha Fire Gear Return Policy

At Alpha Fire Gear, we stand by the quality and safety of every piece of firefighting equipment we sell. Your satisfaction is our top priority, and we’re committed to making your shopping experience seamless. This return policy outlines the guidelines for returning items purchased from our website. All returns must comply with these terms to ensure the integrity and safety of our gear. Please read carefully before making a purchase.

Eligible Returns

We accept returns on most unused, unopened, and undamaged items within 30 days of your delivery date. This includes:

  • Standard firefighter helmets, gloves, boots, and apparel that are in their original packaging with all tags attached.
  • Accessories like goggles or liners, provided they show no signs of wear.

To qualify, the item must be in the exact condition you received it, and you must have the original order confirmation and packing slip.

Ineligible Returns

Due to safety, hygiene, and customization reasons, the following items cannot be returned:

  • Used or worn gear (e.g., helmets with adjusted straps, gloves with sweat residue, or boots with footprints).
  • Custom or personalized items (e.g., helmets engraved with department logos or custom-fitted turnout gear).
  • Hazardous materials, such as flammable liquids or batteries.
  • Sale or clearance items marked “final sale.”
  • Items damaged due to misuse, alteration, or improper care.

If your gear arrives defective or incorrect, contact us immediately—we’ll handle it under our warranty (see below).

Return Process

Follow these simple steps to return an eligible item:

  1. Contact Us: Email info@alphafiregear.com or call (555) 123-4567 within 30 days of delivery. Provide your order number, item details, and reason for return.
  2. Receive Approval: We’ll review your request and send a Return Authorization (RA) number via email within 2 business days.
  3. Pack Securely: Place the item in its original packaging, include the RA number on the outside, and enclose a copy of your invoice.
  4. Ship Back: Use the prepaid return label we provide (U.S. addresses only) or ship to: Alpha Fire Gear Returns, 123 Firehouse Lane, Blaze City, CA 90210. You are responsible for return shipping costs unless the item is defective.
  5. Track Your Return: Once received and inspected (typically 5-7 business days), we’ll process your refund.

Important: Unauthorized returns will be refused and returned to you at your expense.

Refunds and Exchanges

  • Refunds: Issued to your original payment method within 7-10 business days after inspection. This includes the item price but excludes original shipping fees. Shipping costs for exchanges are on us for qualifying replacements.
  • Exchanges: If you need a different size or color, we’ll swap it out at no extra cost (subject to availability).
  • Partial Refunds: For items with minor wear or missing accessories, we may offer store credit or partial refund at our discretion.

Taxes and duties are non-refundable.

Defective or Damaged Items

If your gear is damaged, defective, or not as described upon arrival:

  • Report within 7 days of delivery for a full refund or replacement—no return shipping required.
  • We’ll cover all costs and expedite a new item.
  • For warranty claims beyond 30 days, refer to our Product Warranty Policy for coverage up to 1 year on manufacturing defects.

International Returns

Customers outside the U.S. are responsible for all return shipping, duties, and customs fees. We recommend using tracked services for your protection.

Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted here and effective immediately.

Questions?

We’re here to help! Reach out to our team at info@alphafiregear.com or (555) 123-4567 (Mon-Fri, 9 AM-5 PM PST). Your safety and trust mean everything to us—let’s get you the right gear, hassle-free.

Alpha Fire Gear – Equipping Heroes Since 2020.